Refund and Returns Policy

Return/Refund Policy:

Hand Painted Memories 

  • Due to the individual nature of our products, All Sales are FINAL and as such we can’t offer refunds or exchanges.

Alterations Services

  • You, the customer, share in the responsibility of having a correctly completed work order, so please take the time to review it for correctness and completeness. 
  • Keep your receipt and try on your garment immediately after pick up either in store or at home. If your garment needs adjusting, bring it back with a reasonable request, receipt, fabric, and a friendly smile within 2 weeks. We will fix the garment after another fitting as soon as possible, most of the times immediately. We are not responsible for customer provided dimensions/markings…we have change booths on the premises for this purpose and recommend our qualified staff to perform these measurements /markings as part of our service to you.
  • While we use extreme care in processing articles entrusted to us, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing.
  • We are not responsible for items left over 30 days

Refusal of Work Policy: We have the right to refuse work for, but not limited to, the following reasons:

  • if we consider that what you ,the customer, are asking can-not be achieved at the level of quality required
  • if the garment brought in is not clean or in a state that can be worked on