Alterations Services

• You, the customer, share in the responsibility of having a correctly completed work order, so please take the time to review it for correctness and completeness.
• Please be aware that on your Work order ticket there is a date/time for garment pickup. Please see highlights on the ticket swhown as example  on this page
  We strive to deliver everything in time, hence we can-not accomodate changes to that date and time without a fee. It is required to cover for the extra work incurred. Fee for changes, including date & time if possible is $20  
• Keep your receipt and try on your garment immediately after pick up either in store or at home. If your garment needs adjusting, bring it back with a reasonable request, receipt, fabric, and a friendly smile within 2 weeks. We will fix the garment after another fitting as soon as possible, most of the times immediately. We are not responsible for customer provided dimensions/markings; we have change booths on the premises for this purpose and recommend our qualified staff to perform these measurements markings as part of our service to you.
• While we use extreme care in processing articles entrusted to us, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing.
• While we strive to deliver everything in time, sometimes due to workflow overflows or emergencies we may delay the pickup. Please be patient! Work will be done of the same quality as promised.
• We are not responsible for items left over 10 days

Refusal of Work Policy: We have the right to refuse work for, but not limited to, the following reasons:

• if we consider that what you ,the customer, are asking can-not be achieved at the level of quality required
• if the garment brought in is not clean or in a state that can be worked on

 

Hand Painted Memories 

• Due to the individual nature of our products, All Sales are FINAL and as such we can't offer refunds or exchanges.